Trust Center & Verification

Official Documents & Licenses

One center for the documents donors need before giving: registration, licenses, policies, reports, and the status of each document.

What can be verified?

Each document has a clear status: published, awaiting official document, or needs updating.

This page separates official documents from internal policies. Official licenses appear as documents, policies appear as published text, and reports appear after implementation.

Awaiting Official Document

Official Registration Certificate

A clear official copy of the legal entity registration certificate is added with registration number and issuing country.

Request Document
Awaiting Official Document

Fundraising License

Displays the license number, issuing authority, issue date, and expiry date if available.

Request Document
Awaiting Official Document

Tax status

Explains whether donations qualify for any tax deduction or exemption depending on the registration country.

Request Document
Published Policy

Anti-Fraud

A framework for reviewing sensitive transactions, prohibited parties, and required compliance records.

View Policy
Published Policy

Privacy & Data

Explains donor data collection, analytics use, and protection of contact information.

View Policy
Published Policy

Donations & Refunds

Explains donation allocation, cases where implementation is not possible, transfer to similar needs, and refund limits.

View Policy
Published Policy

Beneficiary Safeguarding

Rules for photos, stories, children and patient privacy, and preventing documentation that harms dignity.

View Policy
Published Policy

Complaints & Follow-up

A clear channel to request verification, follow up on a donation, or report a financial or safeguarding issue.

View Policy
Document Card

Information that will appear when official documents are added.

Document Name and Number

So the document is not just an image without context or reference.

Issuing Authority

The name of the official authority that issued the license or certificate.

Issue and Expiry Date

To avoid showing an expired document as active.

Clear Status

Active, under renewal, expired, not applicable, or awaiting official document.